Terms of sale, delivery
The shipping does not include customs and other potential
costs that may be requested at the entrance of some countries, these
costs are the sole responsibility of the customer.
Using Visa / Mastercard / Paypal
1 - We offer payment via PayPal, so you can purchase your orders:
- Either directly using your Paypal account
- Either using your credit card if you do not have an account.
2 - If you want to make your purchases by bank transfer, you need to pass your order on our website, you will have the choice of payment, select "wire transfer", an automatic email will be sent to you to confirm your order and with our bank information to proceed with the payment.
Your order will be sent upon receipt of your payment.
We will not support any fee on our charge for the wire transfer, kindly check with your bank before sending your payment.
If you need more information, contact us,
1 - Orders are shipped upon receipt of payments' orders.
- Via Colissimo (2-3 days) when our products are sent to France and 3-5 days for Europe,
- Or via the international post when sent from Thailand (about 5 to 10 business days for the reception).
2 - We will not be responsible for not received, lost or damagedpackages. Our packages are sent by postal service or France
3 - The modification or cancellation of an order is only possible when the order has not been shipped.
Once an order has been shipped from our premises, it is not possible to cancel it.
For any questions, do not hesitate to contact us by email using the form below.
The products offered for sale on the shop on line by T-Herbals are
those listed on the site the day of consultation of the site by the user
and within the limits of available stocks.
In case of unavailability of one of our products, the buyer will be informed as soon as possible.
Prices are quoted in Euros and are valid for the European Union territories outside overseas departments and territories.
T-Herbals has the possibility, and the user agrees, to change prices at any time.
an exchange or refund the product (s) in case of dissatisfaction.
You havea right of return of 7 days after receiving the package to
return it in its original packaging, and obtain a refund or exchange. Returned products must be unopened and undamaged. During this period, the return warranty package is total: no justification will be required.
For any returned item you paid, the following shall apply:
• The package is returned unopened: refund of the package and any shipping fee as well.
• The product is returned simply because you are not satisfied: refund the product, return costs at your expense.
The information for returns:
To process your requests, we ask you to please include the following
information on a separate sheet: full name, email, address, number and
date of order, reason for the return of your order.
We will not consider incomplete applications.
The return of the package must be made at the following address:
22 Rue de la Fontaine d'amour
Reimbursement will be made by the same way of payment the Client has used, after receipt of products.
Looking forward to sharing with you soon and thank you for your visit.
The T-Hebals team